(WSVN) - Costco has dethroned Amazon as the new king of customer satisfaction in the internet retail category.
The membership-only warehouse club rated higher than Amazon for internet sales, breaking Amazon’s eight-year streak of being top dog.
The customer satisfaction results are in, and they do not bode well for the retail sector. https://t.co/Pv5on661Qc #ACSIRetail pic.twitter.com/6xQsCUiyPL
— The ACSI (@theACSI) February 26, 2019
The results are from an American Customer Satisfaction Index survey that interviewed 300,000 customers about more than 400 companies.
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