Aftermath of Delta system outage results in continued frustration

MIAMI INTERNATIONAL AIRPORT, FLA. (WSVN) - Flights on Delta Air Lines continued to be delayed and canceled, Tuesday, one day after a massive computer outage caused all Delta flights to be grounded worldwide.

One day after the outage, frustrations remain high for flyers. “We had a flight that got delayed,” said passenger Chris Villanueva. “Then, that ended up getting canceled.”

Villanueva planned on traveling from Miami back to his home in New York.

On Tuesday, Delta announced they would extend the $200 travel waiver for those who were on canceled or delayed flights for more than three hours on Monday and Tuesday.

“I’m upset, but I’m dealing with it,” said Virginia Scott whose flight was canceled, Tuesday. “There’s nothing I can do but deal with it.”

Another passenger, Shante Fitzpatrick, and her family were stuck at Miami International Airport. “We’re going to Los Angeles,” said Fitzpatrick. “We’re going home, but we’re delayed three hours.”

At Fort Lauderdale-Hollywood International Airport, delays also caused huge headaches for travelers. “I’ve been here now – what? Four hours, I think,” said Jim Lawson. “You’re right, I should be at my destination by now.”

According to Delta, at around 2:30 a.m. Monday morning, a power outage in Atlanta knocked out their computer system, affecting flights worldwide.

Canceled Delta flights reached 740 and 2,400 were delayed, but Georgia Power blames the airline, tweeting, “Delta experienced an equipment failure overnight causing their outage. We are working closely with Delta as they make repairs.”

Delta’s CEO Ed Bastian took to Twitter, himself. “I apologize,” said Bastian. “The Delta team is working very, very hard to restore and get the systems back.”

While passengers focus on finding other ways to get to their destinations or simply wait it out, some expressed frustration with the air carrier. “I just want to get my suitcase back and just call it a day,” said a frustrated passenger. “It sucks. Our vacation is ruined. We’re never flying Delta again. Ever.”

Experts said Delta’s flight schedule should be back up to normal by Wednesday.

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