FORT LAUDERDALE-HOLLYWOOD INTERNATIONAL AIRPORT, FLA. (WSVN) - A partial internet outage at Fort Lauderdale-Hollywood International Airport caused long check-in delays, Wednesday night.
Fort Lauderdale-Hollywood International Airport experienced a partial internet outage, Wednesday, at around 5:30 p.m., after construction crews accidentally cut a communication line. This affected six airlines, including Emirates, Azul, Spirit, Norwegian, Caribbean and Allegiant, as well as SunPass in the parking garage.
JetBlue was also affected, but their backup system went online at 10 p.m.
The airlines were able to manually check-in passengers, and at around 10:30 p.m., the line made up of primarily of Norwegian airline passengers shortened dramatically, and most of the affected airlines began boarding.
“The airlines are working around it doing manual check-in, so they’re processing passengers but a little bit slower,” said Allan Siegel of FLL Community Outreach.
Some passengers had been waiting in line for three hours, as of 10 p.m. The line stretched all the way outside the terminal.
“We’ve been standing for two and a half hours,” said one man. “Live by the computer, die by the computer.”
“This is a little bit insane. I’ve never seen anything like this, but, happy holidays,” one woman said.
Crews worked through the night and restored the connection by early Thursday morning.
All computer systems were operating normally and everything was once again running smoothly by Thursday morning.
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